Prior to shipment, orders may be cancelled or modified by contacting us on the phone at 248-545-7700 or via email at racing@vastrp.com.
When an item received is not the correct item that was ordered, damaged by the carrier or defective in any way:
- Items must be returned within 30 days of order placement, unused and in it’s original packaging to receive a full refund.
- Please call 248-545-7700 or email racing@vastrp.com to request an RGA (Returned Goods Authorization) number for the merchandise you wish to return. All merchandise to be returned must be accompanied by an RGA number and be in its original packaging. The product must be unused, unaltered and unchanged from its original state. Any merchandise returned that does not meet this criteria may be subjected to an additional handling fee or refusal.
- Refunds will be processed to the original payment method within 2 business days of receiving the returned item.
- If the return is of the entire shipped order, the original shipping cost will be refunded. If you are returning only a portion of the original order, flat rate shipping charges will not be refunded.
- Pack the parts carefully to avoid any damage during shipping. Always use a sturdy shipping carton to ship the parts back. Print your RGA number on the outside of the shipping carton. Please do not write on, use tape, or affix shipping labels to the product package itself, because we must return it to stock and we can’t sell a box that is defaced.
- In the event of a defective, carrier damaged or incorrect received item, a return shipping label will be emailed to you.
When you purchased the wrong product, it doesn’t fit, or you no longer want the item:
- Items must be returned within 30 days of order placement, unused and in it’s original packaging to receive a full refund.
- Please call 248-545-7700 or email racing@vastrp.com to request an RGA (Returned Goods Authorization) number for the merchandise you wish to return. All merchandise to be returned must be accompanied by an RGA number and be in its original packaging. The product must be unused, unaltered and unchanged from its original state. Any merchandise returned that does not meet this criteria may be subjected to an additional handling fee or refusal.
- Refunds will be processed to the original payment method within 2 business days of receiving the returned item.
- The refund will be for the price of the returned item(s). Original shipping charges will not be refunded.
- Pack the parts carefully to avoid any damage during shipping. Always use a sturdy shipping carton to ship the parts back. Print your RGA number on the outside of the shipping carton. Please do not write on, use tape, or affix shipping labels to the product package itself, because we must return it to stock and we can’t sell a box that is defaced.
- Customer is responsible for return shipping and must create their own return shipping label.
Returns should be sent to:
Vast Racing Products
Attn: Returns
1551 E. Lincoln Ave. Ste 101
Madison Heights, MI 48071
We’re sorry, but we cannot accept returns on special order and/or non-stocking items.
